Status Pages

Status Page Customization

Branding Your Status Page

A status page that matches your brand looks professional and builds trust with your customers. Alert24 provides several customization options.

Logo

Upload your company logo to display at the top of your status page:

  1. Go to your status page settings
  2. Click Upload Logo
  3. Select an image file (PNG, SVG, or JPG recommended)
  4. The logo appears at the top of your status page

Use a logo with a transparent background for the best appearance. Recommended size: 200px wide or larger.

[Screenshot: Status page with custom logo]

Colors

Customize the color scheme to match your brand:

  • Primary color — Used for headers, links, and accents
  • Background color — The page background

Alert24 ensures text remains readable regardless of your color choices by automatically adjusting contrast.

Page Title and Description

Set a custom title and description that appears at the top of the page. Use your company name and a brief tagline:

  • Title: "Acme Corp System Status"
  • Description: "Current status and incident history for Acme Corp services"

Custom Domains

Instead of using an alert24.net subdomain, you can use your own domain:

  1. Choose your domain (e.g., status.yourcompany.com)
  2. In your status page settings, enter the custom domain
  3. Add a CNAME record in your DNS pointing to the Alert24 status page
  4. Alert24 automatically provisions an SSL certificate for your custom domain

DNS Configuration Example

Type: CNAME
Name: status
Value: your-page.alert24.net
TTL: 300

After adding the DNS record, allow a few minutes for propagation. Alert24 verifies the DNS configuration and activates your custom domain automatically.

Layout Options

Service Grouping

Group related services together on your status page:

  • Ungrouped — All services in a single flat list
  • Grouped by category — Services organized under section headers

Grouping makes the status page easier to navigate when you have many services. Common groupings:

  • Infrastructure (APIs, databases, CDN)
  • Applications (web app, mobile app, admin portal)
  • Third-party (payment processing, email, authentication)

Service Order

Control the order services appear. Most teams put their most important customer-facing services at the top.

Incident Display

Active incidents appear prominently at the top of the status page. Resolved incidents move to the incident history section. You can configure how many days of history to display.

What Cannot Be Customized

To maintain consistency and trust, certain elements are standard across all Alert24 status pages:

  • Status indicator colors (green for operational, yellow for degraded, orange for partial outage, red for major outage)
  • The incident update format
  • Uptime graph display

These standards ensure your customers can quickly understand the status regardless of which Alert24-powered status page they visit.

Preview

Before publishing customization changes, use the preview feature to see how your status page looks. This lets you verify branding, layout, and content before making changes live.

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