Support

Real help from the team that builds Alert24. Email us and we respond within one business day — usually much sooner.

Email [email protected]Browse the docs

Our response-time commitment

Every customer gets a first response within one business day — typically under 8 hours. Support is run directly by the founding team, not an outsourced call center.

Free

Within 1 business day

Email support plus full access to our documentation, FAQ, and guides.

Pro

Priority — typically under 8 hours

Priority email support on business days, ahead of the standard queue.

Enterprise

Dedicated support + custom SLA

A named contact and a contractual response-time SLA tailored to your team.

We're based in San Diego, California and monitor support Monday through Friday. Outage-impacting issues are triaged with priority.

Help yourself, fast

Most questions are answered in our docs and FAQ — available any time, no ticket required.

Documentation

Setup guides, monitoring how-tos, and integration walkthroughs.

Read the docs

FAQ

Quick answers to the most common questions about Alert24.

Browse FAQ

API reference

Interactive REST API explorer — try endpoints right in the browser.

Open API reference

Feature requests

Suggest features and vote on the public roadmap.

Share an idea

Get the fastest help

When you email [email protected], include as much of this as you can so we can resolve it on the first reply:

  • The URL of the monitor, status page, or organization involved
  • What you expected to happen and what happened instead
  • Any error message you saw (a screenshot helps)
  • The email address tied to your Alert24 account

Other ways to reach us

General support

Questions, bugs, and account help.

[email protected]

Sales

Volume pricing, Enterprise plans, and SLAs.

[email protected]

Security

Report a vulnerability — acknowledged within 48 hours.

[email protected]