Privacy Policy

1. Information We Collect

We collect information you provide when you create an account, use our service, subscribe to notifications, or contact support. This may include:

• Name and email address
• Phone number (including mobile number for SMS notifications)
• Billing and payment information
• Usage data and service interaction logs
• Device and browser information
• IP address and approximate location

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve Alert24 services
• Send transactional communications such as status alerts, incident notifications, and account updates
• Send SMS/text messages when you have opted in to receive them
• Process payments and prevent fraud
• Respond to your support requests
• Comply with legal obligations

3. SMS/Mobile Information Privacy

When you provide your mobile phone number and consent to receive SMS messages from Alert24, we are committed to protecting that information. Specifically:

• Your mobile opt-in data and consent information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
• Your phone number is used solely to deliver the SMS communications you have consented to receive, such as status alerts, incident notifications, and account updates.
• We may share your phone number with service providers (such as our SMS delivery partner, Twilio) solely for the purpose of delivering messages on our behalf. These providers are contractually prohibited from using your information for any other purpose.

4. Sharing of Information

We do not sell your personal information. We may share data with trusted third parties who assist in operating our service, subject to confidentiality agreements. These include:

• Infrastructure and hosting providers
• Payment processors
• SMS/messaging delivery services
• Analytics providers (in aggregated, non-identifying form)

We may also disclose information when required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP to any message
• Opt out of marketing emails via the unsubscribe link
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

9. Children's Privacy

Alert24 is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance.

11. Contact

If you have any questions about this Privacy Policy, please contact us at [email protected].