Current Status
All Systems Operational
Components
Recent Incidents
IR27345 - Problems with PCIPal payment sessions in EMEA region
criticalMay 22, 2026 · resolved May 29
Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-05-22 14:32 UTC. Full resolution has been confirmed effective 2026-05-22 17:20 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly
minorMay 28, 2026 · resolved May 28
Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC. The issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
IR27347 - Problems with sending emails via AI Studio flows
majorMay 26, 2026 · resolved May 26
Vonage services have been fully restored following today’s service interruption, which began at 2026-05-26 07:30 UTC. Full resolution has been confirmed effective 2026-05-26 08:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
IR27346 - Voice service degradation and call failures in NAM region
noneMay 22, 2026 · resolved May 22
On 22 May 2026, between approximately 17:22 UTC and 18:44 UTC, Vonage Contact Center customers in the United States experienced a significant degradation of voice services. Customers experienced call timeouts, call failures, and difficulty connecting to voice services. Our engineering teams identified the issue and immediately rerouted affected traffic to an alternative data centre to restore service. Full service recovery was confirmed at 18:44 UTC. All voice services in the NAM region have been fully restored. We are conducting a post-incident review and will share a formal Incident Report once complete. We sincerely apologise for the disruption this incident caused to your operations. If you are continuing to experience any issues, please contact us via https://www.vonage.com/support/.
IR27339 - Degraded performance for some VCC services in EMEA region
majorMay 19, 2026 · resolved May 20
Vonage services have been fully restored following yesterday’s service interruption, which began at 2026-05-19 11:40 UTC. Full resolution has been confirmed effective 2026-05-19 12:45 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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