Channel.io Status Page

Sep 23, 2026 · resolved Sep 24

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: September 23, 2026 16:51:56 ~ September 25, 2026 01:54:00 (KST) (approximately 33 hours 2 minutes) - Affected Scope: Channels that used the Analytics feature during the incident - Incident Details: 1) Some figures were displayed differently from the actual data when viewing customer-related data in Analytics 2) Phone consultation statistics were displayed differently from the actual data 3) Some fields were not displayed in user chat analytics - Cause: During an improvement to the analytics data, an unintended change was applied to a specific component of the system, causing some data to be aggregated and displayed incorrectly. - Resolution: The affected data has been inspected, restored, and corrected. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Sep 1, 2026 · resolved Sep 1

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: August 31, 2026 20:00 ~ September 1, 2026 16:00 (KST) (approximately 20 hours) - Affected Scope: Channels using scheduled features such as consultation status changes and follow-up email sending - Incident Details: 1) Scheduled consultation status changes were not processed correctly 2) Follow-up emails were not sent correctly 3) Other scheduled tasks were not processed correctly - Cause: During service improvement work, some servers behaved unintentionally, causing scheduled tasks to be recorded as completed even though they had not actually been processed, which prevented automatic retries. - Resolution: Upon identifying the issue, we took immediate action to ensure tasks are processed correctly, improved the system so tasks are only marked complete once actually finished, and added immediate detection for abnormal server behavior. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Sep 1, 2026 · resolved Sep 1

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: August 31, 2026 20:00 ~ September 1, 2026 16:00 (KST) (approximately 20 hours) - Affected Scope: Channels that sent marketing messages - Incident Details: 1) Campaigns were sent to only some of the intended recipients 2) Some one-time messages (OTMs) failed to send - Cause: During service improvement work, some servers behaved unintentionally, causing scheduled tasks to be recorded as completed even though they had not actually been processed, which prevented automatic retries. - Resolution: Upon identifying the issue, we took immediate action to ensure tasks are processed correctly, improved the system so tasks are only marked complete once actually finished, and added immediate detection for abnormal server behavior. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Aug 7, 2026 · resolved Aug 7

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: August 6, 2026 19:30 ~ August 7, 2026 10:32 (KST) (approximately 15 hours 2 minutes) - Affected Scope: 154 calls across 10 channels, occurring only in calls where an agent was connected after ALF Phone Support responded first - Cause: A change in a specific processing logic of the system caused voice not to connect when a call was transferred to an agent after ALF Phone Support had responded first. - Resolution: The affected logic has been restored to its previous state, and we plan to ensure voice connects properly every time a call is transferred to an agent. Test cases for agent handoff and call transfers in ALF Phone Support have also been added to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Aug 4, 2026 · resolved Aug 4

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Is Channel.io down right now?

No — Channel.io is up. All systems operational as of Oct 12, 5:50 PM UTC.

What is Channel.io's current status?

Channel.io: All Systems Operational. Alert24 checks Channel.io's status page continuously and can notify you the moment it changes.

How do I get alerted when Channel.io goes down?

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