Channel.io Status Page

Jul 20, 2026 · resolved Jul 20

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 20, 2026 12:00 ~ July 20, 2026 16:00 (KST) (approximately 4 hours) - Affected Scope: Conversations where the automatic chat summary was not generated or was delayed upon closing - Cause: A temporary and significant slowdown in the external AI service used for summary generation caused some summaries to exceed the allowed time limit and be skipped. - Resolution: An emergency fix restored normal operation by 16:00. A structural improvement has since been deployed to run multiple AI models in parallel and use whichever completes first, ensuring summaries are generated normally even if external delays recur. We will continue to strengthen monitoring to prevent similar issues from occurring again. Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Jul 10, 2026 · resolved Jul 13

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 10, 2026 04:47 ~ 14:31 (KST) (approximately 9 hours 44 minutes) - Affected Scope: Channels using snippets - Cause: A styling issue caused dropdown and snippet colors to not display correctly. - Resolution: The system was restored to its previous state and the root cause has been fixed. Pre-release checks will be strengthened to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again.

Jun 24, 2026 · resolved Jun 24

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 24, 2026 20:48 ~ 21:23 (KST) (approximately 35 minutes) - Affected Scope: Phone feature (inbound/outbound calls) - Cause: A change in the internal data structure caused the Meet feature to stop functioning properly. - Resolution: The system has been restored to its previous state, and we will be improving our deployment process to prevent recurrence. We will continue to strengthen monitoring to prevent similar issues from occurring again. Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Jun 23, 2026 · resolved Jun 23

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 23, 2026 15:00 ~ 17:00 (KST) (approximately 2 hours) - Affected Scope: File and image messages sent by customers via KakaoTalk. - Cause: File and image messages were not properly received due to a Kakao service outage. - Resolution: The service was restored following the recovery of Kakao's service outage.

Jun 22, 2026 · resolved Jun 22

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 22, 2026 14:50 ~ 15:15 (KST) (approximately 25 minutes) - Affected Scope: All channels accessing the Channel Talk app and pages - Cause: An error occurred upon access due to a display configuration issue within the admin app. - Resolution: The affected configuration has been corrected and the service has been restored.

Is Channel.io down right now?

No — Channel.io is up. All systems operational as of Jul 21, 5:06 AM UTC.

What is Channel.io's current status?

Channel.io: All Systems Operational. Alert24 checks Channel.io's status page continuously and can notify you the moment it changes.

How do I get alerted when Channel.io goes down?

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