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CC Status Page Status Page

Customer Support & Service · monitored by Alert24

insided.com
All Systems Operational

Is CC Status Page down right now?

No — CC Status Page is up. All systems operational as of Jul 13, 11:49 PM UTC.

Current Status

All Systems Operational

View CC Status Page status page ↗

Components

Status of our EMEA Community Infrastructure
Operational
Status of our US Community Infrastructure
Operational
API
Operational
API
Operational
Customise mode
Operational
Customise mode
Operational
Email notifications
Operational
Email Notifications
Operational
Embeddable Widget
Operational
Embeddable Widget
Operational
Events Module
Operational
Events Module
Operational
Topic Moderation
Operational
Topic Moderation
Operational
Freshdesk Integration
Operational
Freshdesk Integration
Operational
Gainsight Integration
Operational
Gainsight Integration
Operational
Gamification
Operational
Gamification
Operational

Recent Incidents

Intermittent timeouts and slowness are identified in our EU communities

critical

Jul 8, 2026 · resolved Jul 8

We have traced the root cause of the recent downtime to an AWS hardware failure. We apologize for the inconvenience this caused. Our team is already putting structural measures in place to ensure that similar hardware issues will not impact our platform going forward.

Investigating AI Answers / AI Summary Services

none

Jul 2, 2026 · resolved Jul 2

The issue affecting AI Summary features has been successfully resolved, and normal functionality has been fully restored. Thank you for your patience while we worked to fix this.

Events Module Unavailable for US Communities

critical

May 29, 2026 · resolved May 29

The issue affecting the Events module in US communities has been fully resolved, and normal functionality has been restored. We appreciate your patience and apologize for any disruption this caused to your workflow. If you continue to experience any issues, please reach out to our support team at [email protected]

Salesforce Connection Failure

minor

Nov 21, 2025 · resolved Mar 18

This incident has been resolved.

Issue with content creation and edits

major

Nov 17, 2025 · resolved Nov 17

This issue has been resolved - we traced the source of the issue to some database indexes that were lost when a subsequent database update wiped out these indexes. We estimate that only around 10% of customers had this issue happen to their community and the problem was certainly not widespread. Any left over issues please contact [email protected] and we apologies for any inconvenience caused by this.

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CC Status Page status — frequently asked questions

Is CC Status Page down right now?

No — CC Status Page is up. All systems operational as of Jul 13, 11:49 PM UTC.

What is CC Status Page's current status?

CC Status Page: All Systems Operational. Alert24 checks CC Status Page's status page continuously and can notify you the moment it changes.

How do I get alerted when CC Status Page goes down?

Alert24 monitors CC Status Page and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.

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