Current Status

All Systems Operational

View RingCentral Engage Digital status page ↗

Components

Messenger synchronization

Operational

Engage Digital

Operational

Facebook page synchronization

Operational

X/Twitter synchronization

Operational

Engage Communities

Operational

Chat synchronization

Operational

Email synchronization

Operational

Mobile Messaging synchronization

Operational

Whatsapp synchronization

Operational

Instagram synchronization

Operational

Other synchronization issues

Operational

Recent Incidents

Customers experienced interactions distribution interruption

minor

Mar 27, 2025 · resolved Mar 27

This incident has been resolved.

Portion of shard1 customers experienced slowdowns and disconnections

minor

Nov 6, 2024 · resolved Nov 6

Part of our clients on shard1 were affected by slowdowns and disconnections between 1PM and 3PM due to underlying issues on our hosting provider.

Issue on Facebook channels

major

Apr 25, 2024 · resolved Apr 25

Our engineering team confirmed that synchronization has resumed on all Facebook channels. If you're experiencing any issue, please report it to our Support team.

Issue with X/Twitter direct messages

major

Apr 2, 2024 · resolved Apr 5

Our teams confirmed all DMs are now correctly sent on X/Twitter channels as a long-term solution has been found. If you're still experiencing issues with DMs on X/Twitter, please reach out to our Support team.

Customers are experiencing issues with sending private messages on Twitter/X channels

minor

Feb 2, 2024 · resolved Feb 2

Our team has rolled out a fix for this issue. Situation is now back to normal. If you're still experiencing issues on Twitter/X DMs, please reach out to our Support team.

Get alerted when RingCentral Engage Digital goes down

Alert24 monitors RingCentral Engage Digital and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.

Start free — no credit card