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Groove Status Page

Customer Support & Service · monitored by Alert24

All Systems Operational

Current Status

All Systems Operational

View Groove status page ↗

Components

Email
Operational
Social
Operational
Web App
Operational
Live Chat
Operational
Inbox API
Operational
Knowledge Bases
Operational
Reports API
Operational
Blog
Operational
Slack Integration
Operational

Recent Incidents

SMTP - Mail delivery issues

major

May 28, 2026 · resolved May 28

This incident has been resolved.

Web application and API outage

major

May 12, 2026 · resolved May 12

This incident has been resolved.

Web application and API outage

critical

May 11, 2026 · resolved May 11

This incident has been resolved.

Audit system errors causing degraded performance

major

Apr 11, 2026 · resolved Apr 11

Some operations including logins, ticket creation, contact updates, and email ingestion experienced intermittent failures. We identified and resolved an issue with an internal database table that had reached a storage capacity limit, which caused these operations to fail. The issue has been mitigated and services are returning to normal. Incoming emails are continuing to catch back up as we monitor the recovery.

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)

major

Jun 2, 2025 · resolved Jun 2

This incident has been resolved.

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