Is Gorgias down right now?
No — Gorgias is up. All systems operational as of Sep 6, 2:26 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Instagram direct message delayed ingestion
majorSep 2, 2026 · resolved Sep 2
This incident has been resolved.
Cloud service provider network incident may affect a subset of Gorgias Customers
majorSep 1, 2026 · resolved Sep 1
This incident has been resolved.
Voice/SMS functionality degraded due to a Twilio incident
majorSep 1, 2026 · resolved Sep 1
The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.
Ticket, order and product search showing outdated results
majorAug 27, 2026 · resolved Aug 27
This incident has been resolved.
WhatsApp: Unexpected Ticket Activity
majorAug 11, 2026 · resolved Aug 12
On August 10, 2026, between approximately 4:30 and 8:00 PM UTC, some WhatsApp tickets unexpectedly reopened or duplicated. We understand how disruptive that is when you're trying to stay on top of customer conversations, and we'd like to walk you through what happened and how to tidy things up. **What happened** Between July 23 and August 10, a separate issue had prevented some inbound WhatsApp messages from reaching Gorgias. On August 10 we fixed it and ran a recovery to bring those messages in. As the older messages arrived, our system read them as brand-new activity, so it created new tickets, reopened some closed ones, and in a few cases produced duplicates. **What you may have seen** During that window you may have seen reopened, new, or duplicate WhatsApp tickets, auto-replies that didn't send, and brief delays on new messages. Because of the extra tickets, your ticket counts for that period may also have looked higher than usual. **What we did** We finished restoring the missing messages and fixed the underlying cause of the duplicates to prevent a recurrence. We also corrected the billing impact: the tickets this incident created have been removed from your bill, so you won't be charged and no action is needed on your side. The tickets themselves stay in your helpdesk, so you can review or close them as you see fit. **What you can do** We didn't close or merge any tickets for you, since you know your workflow best and some teams had already tidied things up. If you'd like to clean up, the search below surfaces the new and duplicate tickets created during the window \(it won't include tickets that were reopened when an older message was added to them\). Apply these criteria to your tickets. All times are in UTC, so convert them to your helpdesk timezone: * Channel: WhatsApp * Created between August 10, 2026 16:00 and 20:30 UTC * Last customer message between July 23, 2026 17:00 UTC and August 10, 2026 18:00 UTC Then bulk-close whatever you don't need. **What's next** We're strengthening how we handle large message recoveries and expanding our monitoring so issues like this are caught and addressed earlier. We sincerely apologize for the disruption and any confusion it may have caused you and your customers, and we thank you for your patience.
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Gorgias status — frequently asked questions
Is Gorgias down right now?
No — Gorgias is up. All systems operational as of Sep 6, 2:26 PM UTC.
What is Gorgias's current status?
Gorgias: All Systems Operational. Alert24 checks Gorgias's status page continuously and can notify you the moment it changes.
How do I get alerted when Gorgias goes down?
Alert24 monitors Gorgias and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
