Gnatta Status Page

Apr 30, 2026 · resolved May 5

We have continued to monitor the system following the earlier issues and have seen stable performance throughout. Based on this, the incident is now resolved and closed. We will share a more detailed update later this week once we’ve had time to fully review and assess the incident. Thank you for your patience while we investigated and addressed this.

Apr 10, 2026 · resolved Apr 10

We recently experienced an issue that affected inbound email processing. This has now been resolved, and emails are flowing as expected. A portion of emails sent by customers between 00:10 and 12:40 on 10/04/2026 will not have been received into Gnatta and will need to be handled outside of the platform. This will only affect email accounts that are not Microsoft 365 accounts. We are reviewing our automated monitoring and alerting to prevent this from happening again. We apologise for any disruption caused.

Apr 1, 2025 · resolved Apr 1

We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue.

Mar 31, 2025 · resolved Mar 31

Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information. Please contact us via Service Desk if you are still experiencing any issues.

Feb 17, 2025 · resolved Feb 24

We are closing this incident as resolved. If you experience any further issues with your Trustpilot account, please contact us via the Service Desk.