Genesys Cloud Status Page

Oct 12, 2026 · resolved Oct 12

Mitigation steps have been successfully implemented and events are processing normally. Incident is resolved.

Oct 9, 2026 · resolved Oct 9

Between 18:25 and 18:59 Eastern, Genesys Cloud experienced elevated errors in the US East region. During this time, some customers may have experienced issues with bot flows, accepting interactions, Web RTC calls, and analytics functionality. Genesys Cloud engineering teams are conducting a comprehensive post-incident review to identify the root cause and implement preventative measures to avoid future occurrences. A formal RCA will be provided to those customers that experienced impact during the event. Update: Genesys Cloud partnered with the platform provider to confirm root cause and resolution. At this time the incident has been resolved and is not expected to recur.

Sep 17, 2026 · resolved Sep 17

Mitigation steps have been completed as of 12:40 AM Eastern. The issue is now resolved

Sep 17, 2026 · resolved Sep 17

This incident has been resolved.

Jul 29, 2026 · resolved Jul 29

This incident has been resolved.

Is Genesys Cloud down right now?

Yes — Genesys Cloud is reporting a major outage as of Oct 12, 4:54 AM UTC.

What is Genesys Cloud's current status?

Genesys Cloud: Partial System Outage. Alert24 checks Genesys Cloud's status page continuously and can notify you the moment it changes.

How do I get alerted when Genesys Cloud goes down?

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