Is Deskpro down right now?
No — Deskpro is up. All systems operational as of Jul 13, 11:47 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Intermittent errors and slow performance
noneJul 13, 2026 · resolved Jul 13
Between approximately 13:36 and 14:15 BST, some customers experienced errors and slow performance when using Deskpro. This was caused by an issue with one of our database servers. Our team identified the affected server and rerouted traffic away from it, restoring normal performance. We've opened an investigation with our infrastructure provider to determine the root cause.
Intermittent errors when adding attachments
minorJun 15, 2026 · resolved Jun 26
This issue is now resolved. We have removed the mitigations that were put in place and confirmed normal operation. We'll continue to monitor closely to ensure stability and will provide a further update if anything changes.
WhatsApp & Meta Social Channels – Agent Replies Not Sending
minorMay 20, 2026 · resolved May 26
The issue has now been resolved. Agent replies on WhatsApp and Meta social channels are sending as expected.
Inbound Voice Calls Not Alerting Agents
majorMay 7, 2026 · resolved May 7
Inbound call alerting has been restored for all affected customers.
Delayed email processing
minorApr 23, 2026 · resolved Apr 23
This incident has been resolved.
Get alerted when Deskpro goes down
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Deskpro status — frequently asked questions
Is Deskpro down right now?
No — Deskpro is up. All systems operational as of Jul 13, 11:47 PM UTC.
What is Deskpro's current status?
Deskpro: All Systems Operational. Alert24 checks Deskpro's status page continuously and can notify you the moment it changes.
How do I get alerted when Deskpro goes down?
Alert24 monitors Deskpro and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
