Roadie Status Page

Oct 1, 2026 · resolved Oct 1

This incident has been resolved and all Roadie systems are functioning normally again. We apologize for the inconvenience and thank you for your patience.

Sep 25, 2026 · resolved Sep 25

We have identified and resolved the issue affecting webhooks. Services are operating normally at this time, and we will continue to monitor for stability.

Sep 1, 2026 · resolved Sep 1

**Core Platform Outage Summary – September 1st, 2026** On 9/1 at approximately 1:15 PM ET, Roadie deployed a database change that affected a dependency which was expected to have no active production workload. The root cause was an unexpected access pattern that continued to use the database dependency, which resulted in excessive database CPU and latency. The database update was tested in our performance testing environment prior to deployment, however, the traffic profile did not reproduce the specific production access pattern that triggered the issue. The team identified the cause of the outage, rolled back the database change, and restored system stability at approximately 2:10 PM ET. **Corrective Actions** Roadie is taking several actions as a result of this incident: * Expanding the dependency and usage validation process for database and infrastructure changes to identify both direct and indirect production consumers before deployment. * Expanding performance testing to better represent production database access patterns and workloads. * Reviewing database monitoring and deployment guardrails to improve early detection of unexpected resource utilization following infrastructure and database changes. We sincerely apologize for the disruption this incident caused. If you have any questions, please contact [[email protected]](mailto:[email protected])

Aug 21, 2026 · resolved Aug 21

This incident has been resolved.

Dec 16, 2025 · resolved Dec 16

**Core Platform Outage Summary – December 16th, 2025** On Sept 16th 2025 at approximately 2:00 pm EST, our platform experienced a core platform outage affecting the Roadie Platform. While we were observing limited critical deployments only during the peak period, there was a need to make a configuration change that was unrelated to production traffic and was intended to improve the system resiliency and further support the scaling of our hybrid cloud architecture. The change itself was not directly related to production request handling, but it impacted critical ingress and platform components in an unforeseen way, resulting in a complete service disruption. Our engineers immediately began investigating, and by 2:39 pm EST, they identified the cause of the issue and applied a fix, reverting the earlier configuration change. By 3:11 pm EST the fix was fully applied and we began to see the Platform function normally again. By 3:48 pm EST, all key metrics had returned to normal and we declared the outage resolved. To reduce the likelihood of similar outages in the future, we have implemented the following measures: * **Enhanced monitoring** for ingress and other critical platform components to improve early detection of anomalous behavior. * **Strengthened configuration safeguards**, including additional validation and checks to prevent high-risk or incompatible configuration changes from being applied. * **Improved change review practices** for infrastructure and resiliency-related updates to better identify potential system-wide impacts before deployment. We sincerely apologize for any disruption this may have caused. If you have any questions, please feel free to reach out to us at [**[email protected]**](mailto:[email protected])

Is Roadie down right now?

No — Roadie is up. All systems operational as of Oct 12, 10:53 AM UTC.

What is Roadie's current status?

Roadie: All Systems Operational. Alert24 checks Roadie's status page continuously and can notify you the moment it changes.

How do I get alerted when Roadie goes down?

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