Cargobase Status Page

May 7, 2026 · resolved May 7

Problem has been resolved and service resumes as normal. Unfortunately, some manually posted comments between 05:45 and 06:15am UTC might have been lost. Apologies for the inconvenience.

Sep 6, 2024 · resolved Sep 6

**Platform System Slowness** **Root Cause Analysis** **Date & Time** Issue Found: 06 Sep 2024 1630 SGT Issue Resolved: 06 Sep 2024 1715 SGT **Issue Details** On 6 Sep 2024, our software platform experienced slowness, impacting the user experience. The root cause was identified as a database query taking longer than expected to complete. **Root Cause** The slowness was traced back to an inefficient database query that took longer than expected to complete. This caused delays in the system’s ability to process user requests in a timely manner. **Corrective Action** ·      The problematic database query was reviewed and optimized to reduce execution time. ·      Post-optimization, the system’s performance returned to expected levels. **Preventive Action** Monitoring tools have been put in place to proactively identify and address any future performance issues related to database queries.

Jun 20, 2024 · resolved Jun 20

Platform System Slowness Root Cause Analysis Date & Time Issue Found 20 June 2024 1700 SGT Issue Resolved 20 June 2024 1945 SGT Issue Details Ticket ID: 2877820229 System performance impacted due to “Quote At Risk of Cancel” Widget Root Cause The "Quote At Risk of Cancel" Widget accesses a large amount of data in our database. As the database grows, this process takes longer and slows down other tasks, leading to increased load on the database and causing the platform to slow down. Corrective Action To address this, we have temporarily disabled the “Quote At Risk of Cancel” Widget for Provider users. We are currently investigating the performance issue and will re-enable the widget once we have resolved the problem. Preventive Action We have improved our performance monitoring for the Cargobase Platform to ensure we can take prompt action and resolve any slowdowns quickly.

May 29, 2023 · resolved May 29

A early morning deployment went wrong, causing the platform to be down for 20 minutes. This was outside working hours for most users.

Dec 15, 2021 · resolved Dec 15

This incident has been resolved.