Redox Status Page

Jul 9, 2026 · resolved Jul 9

The incident has been resolved and the Redox Engine has resumed normal operations. If you have any additional questions please reach out to [email protected]

Jun 22, 2026 · resolved Jun 23

This incident has been resolved.

May 6, 2026 · resolved May 6

### Summary Between **4:20 PM CT and 5:38 PM CT** on May 6, 2026, some customers experienced an interruption in outbound traffic for VPN-based connections. During this window, data egressing via the network proxy service failed to authorize, resulting in unsuccessful transmissions for MLLP traffic. Service was fully restored by **6:10 PM CT** after configuration settings were corrected and gateway services were restarted. ### What Happened The service interruption was triggered during a planned migration of our network configuration management system. * **Summary of Causes:** During the transition to a new configuration framework, an authentication credential used by the network proxy service was incorrectly identified as unused and subsequently removed. While pre-deployment testing appeared successful, the removal of this credential caused authorization failures once applied across the broader production environment. * **Summary of Impact:** VPN-based connections for outbound data experienced a loss of egress connectivity. They would get an error on the first outbound message on a subscription to a VPN destination. Transmissions were queued during the issue and sent after the problem was resolved; no transmissions were dropped. ### What we are doing about this: * **Enhanced Testing Protocols:** We are developing new end-to-end tests specifically for outbound MLLP traffic to ensure that connectivity is verified across all gateways during configuration changes. * **Improved Service Observability:** We are updating our alerting logic for our proxy services to trigger more immediate notifications if egress traffic volume drops below expected thresholds, ensuring faster detection.

Apr 13, 2026 · resolved Apr 13

A fix has been implemented and we are monitoring the results. Error rates have returned to a normal range. If you have further questions, please reach out to [email protected]

Mar 16, 2026 · resolved Mar 16

The incident has been resolved and logs delays are at nominal levels. If you have any additional questions please reach out to [email protected]

Is Redox down right now?

No — Redox is up. All systems operational as of Jul 13, 11:51 PM UTC.

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