Current Status
All Systems Operational
Components
Recent Incidents
DrFirst Outage
noneMay 27, 2026 · resolved May 27
This incident has been resolved.
Change Healthcare (Optum) Eligibility and Claims Status Disruption
minorMay 7, 2026 · resolved May 7
Change Healthcare (Optum) has resolved the issue on their end. Eligibility and status checks are now processing normally. Recommended action: If you submitted eligibility requests during the outage window, please resubmit them if you need results today. Any failed runs will rerun overnight. No data was lost — this was a connectivity interruption only. We apologize for the disruption and appreciate your patience. For questions, contact AdvancedMD Support.
EHR – Dashboard and Patient Charts Unavailable
majorMay 6, 2026 · resolved May 6
This incident has been resolved.
eSending Controlled Substances — Prescriptions Stuck in Pending
majorMay 1, 2026 · resolved May 1
Some prescriptions may have failed due to an authentication issue. If you see a failed or pending prescription, use the steps below to re authenticate and resend. 1. Open the E send Status screen and Navigate to Reports → E send Status → Prescriptions. 2. Find failed or pending prescriptions. Look for prescriptions in a Pending state (orange icon), or filter by Pending. 3. Open the prescription. The status will update. 4. If it failed, resend EPCS 5. Re authenticate when prompted. Complete the DrFirst authentication when the prompt appears. 6. Expected result In many cases, the prescription failed because the authentication was not received by DrFirst. After resending, the authentication screen should open and the prescription should process successfully.
Degraded Claims Processing
minorApr 17, 2026 · resolved Apr 17
This incident has been resolved.
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