InteleShare Status Page

Feb 4, 2026 · resolved Feb 4

The incident has been fully resolved and service is back to normal levels. Our team will be conducting a root cause analysis and sharing as soon as possible. We will continue to monitor the situation to ensure there are no further issues.

Jun 9, 2025 · resolved Jun 9

**Issue Summary:** An automated update intended to modify a permissions policy encountered an unexpected failure. Instead of performing an in-place update, the process attempted to remove and then recreate the policy. While the removal was successful, the creation step failed, resulting in a missing policy until manual intervention restored it. **Impact:** During this period, newly launched instances and existing instances with expired cached permissions began experiencing errors when attempting to access necessary data. This led to intermittent issues in viewing and ingesting studies. **Resolution & Next Steps:** The issue was promptly identified and corrected through manual intervention. To prevent recurrence, we are actively reviewing and enhancing our processes to ensure that permissions policies are updated atomically and in-place. This improvement will strengthen system reliability and minimize the risk of disruption.

Apr 25, 2025 · resolved Apr 27

Between Friday, April 25 and Sunday, April 27, the InteleShare platform experienced degraded performance that affected both the user interface responsiveness and background processing operations. The issue has been fully resolved, and we have implemented both immediate fixes and planned long-term improvements to prevent similar incidents in the future.   The primary cause of this incident was a network bandwidth limitation on cloud-hosted infrastructure related to queued job processing, which became saturated when processing an unusually high volume of queued operations. This limitation caused latency to increase substantially, leading to: 1. Degraded user interface responsiveness 2. Significant delays in background processing operations Once we upgraded the infrastructure, processing capacity increased, allowing us to clear the backlog and restore normal operations.

Apr 24, 2025 · resolved Apr 24

On Thursday, April 24th, some InteleShare customer gateways were temporarily unable to connect to InteleShare due to third-party files remaining in use after a service stop was requested. To prevent this from happening in the future, the next Gateway release will include versioning of third-party libraries to avoid such conflicts. We appreciate your patience and understanding.

Apr 10, 2025 · resolved Apr 10

Our investigation has revealed that a scheduled task, which was designed to incrementally process items since its last run, was erroneously attempting to process the entire dataset each time it was executed. This misconfiguration led to a cumulative impact on system performance, resulting in errors and timeouts during both interactive sessions and API calls.  Upon discovery, we immediately disabled the task to prevent further performance degradation. We are committed to ensuring the reliability of our platform and are exploring the need for this functionality. We will reimplement the task using current APIs that adhere to a more standardized workflow.  In addition to addressing the immediate issue, our operations and research and development \(R&D\) teams have identified opportunities for enhancing the overall performance of the InteleShare platform. These improvements are scheduled for implementation in upcoming releases and are part of our ongoing commitment to providing you with a robust and efficient platform.  We apologize for any inconvenience this may have caused and appreciate your understanding as we continuously work to improve our services.