Current Status

All Systems Operational

View Planet DDS status page ↗

Components

https://www.planetdds.com/

Operational

Practice Management

Operational

Practice Management (cloud9ortho.com)

Operational

XVWeb Viewer

Operational

Patient Engagement

Operational

Patient Communication

Operational

C9 Connect

Operational

XVWeb (Single Sign On)

Operational

Practice Analytics

Operational

Reports

Operational

XVWeb AI Integration

Operational

Reports

Operational

Imaging

Operational

DICOM - Image Retrieval

Operational

Imaging (Apteryx)

Operational

API (Third Party Integrations)

Operational

DICOM - Image Storage

Operational

API (Existing, New)

Operational

Payment Processing

Operational

DCV - Token Registration Server

Operational

Recent Incidents

Denticon - Azure Data Share Processing Delay

minor

May 27, 2026 · resolved May 28

We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.

Cloud 9 - Degraded Peformance

minor

May 26, 2026 · resolved May 26

We have full system recovery, and we will continue to monitor.

Degraded Performance - Claims Validation and Transmission to DentalXChange

minor

May 18, 2026 · resolved May 18

We are seeing signs of recovery from the DentalXChange outage. We will continue to monitor, but this incident is getting marked resolved.

Degraded Performance - Claims Validation and Transmission to DentalXChange

minor

May 14, 2026 · resolved May 14

DentalXChange has marked this issue as resolved, and we have confirmed the services have been restored.

Denticon - Reporting / DataShare / BCP Service Degraded for some users

minor

May 14, 2026 · resolved May 14

Functionality has now been restored and validated via internal testing. The small subset of impacted DataShare & BCP clients will be notified directly of any delays and explicit steps to retrieve delayed data.

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