PetDesk Status Status Page

May 26, 2026 · resolved May 26

We are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected, and performance has returned to normal. If you continue to experience problems, please reach out to PetDesk Support at [email protected].

Apr 16, 2026 · resolved Apr 16

This incident has been resolved.

Apr 16, 2026 · resolved Apr 16

We've received no further reports of incidence and our upstream provider indicates that services are stable. If you are still having issues processing payments, please reach out to support.

Apr 14, 2026 · resolved Apr 14

An upstream provider encountered capacity issues around 1:15 pm CST. As a result Scribe recordings continued to process but were delayed due to repeated timeouts. Around 4pm CST capacity issues were resolved upstream and Scribe processing began to recover with full recovering around 5pm CST.

Dec 2, 2025 · resolved Dec 2

System contention caused by an errant database query caused PetDesk Dashboard to experience sporadic performance issues and even failed page loads during this time. The query was identified and terminated permitting the system to recover. Procedures have been updated to mitigate an issue like quicker and a long term fix is being developed. Apologies for the inconvenience.