Optum Solutions Status Page

May 12, 2026 · resolved May 12

RXNS pharmacy transactions for the WA Department of Labor VPN connection went down at 07:20 AM CT. As a result, 100% of transaction traffic to the affected VPN was unavailable during the incident window. The VPN connection was restored without intervention from the Optum side at approximately 02:58 PM CT, after which transaction traffic began flowing normally. INC#INC49975636

May 7, 2026 · resolved May 7

Optum Insight worked with Gainwell to resolve connectivity to AL and CT Medicaid. The connection was restored at 6:27pm CST.

May 4, 2026 · resolved May 4

Optum Insight has resolved the issue causing intermittent impact to Script Routing transactions. Impacted script-routing transactions should be resubmitted as necessary. #INC49825179

May 4, 2026 · resolved May 4

The workaround given has resolved the issue where it has been applied. The rollout to stores is continuing and expected to be complete within the next hour. #INC49821636

Apr 30, 2026 · resolved Apr 30

As previously communicated Optum Insight identified inconsistent payment activity and claim reopening outcomes across the DME MACs post-implementation of their new policy of requiring a KX modifier being submitted on inhalation drug claims. As a result, we placed all inhalation drug and corresponding dispensing fee claims on hold temporarily to prevent the occurrence of further denials. Optum Insight is pleased to share that we have completed system enhancements, including necessary coding updates resulting from collaborative testing. Consequently, all previously held claims have been released with the appropriate modifier codes as of Monday, April 27, 2026. We appreciate your continued partnership and remain available for any questions through our customer support team at 866-379-6389.