Current Status
All Systems Operational
Components
Recent Incidents
Web applications intermittently available in China
noneOct 30, 2025 · resolved Oct 30
From 9:30pm EDT to 10:05pm EDT we observed that web applications in China may have been intermittently available, due to a configuration issue. The service was stabilized quickly as we proceeded to investigate and fix the root cause. Impact was intermittent for about 35 minutes.
File Uploads unavailable during AWS outage
noneOct 20, 2025 · resolved Oct 20
We sustained impact to the Medable Cortex file upload functionality from 3:20am to 4:40am EDT on 10/20/2025 due to unavailability of the AWS SQS service in the US-East1 Datacenter.
Cortex EU1 Service Outage
criticalAug 27, 2025 · resolved Aug 27
We encountered a total of 17 min of downtime, during a 40 minute period of general instability in our EU1-Prod region on 8/27 between 11:10am EDT and 11:50am EDT. This was due to a database maintenance activity which was performed incorrectly and was not expected to cause impact.
SMS Notifications not functioning for US numbers.
minorSep 1, 2023 · resolved Sep 1
We are currently investigating an issue where SMS notifications are not being delivered to US phone numbers.
Email notifications not functioning
minorApr 27, 2023 · resolved Apr 27
Our email delivery provider stopped delivering emails for 4 hours due to an unforeseen account related issue. This has been resolved.
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