Current Status

All Systems Operational

View Med-Metrix status page ↗

Components

Robototic Process Automation Processes

Operational

Building Deployments

Operational

Email Service

Operational

API Endpoints

Operational

Patient Portal

Operational

API Servers

Operational

Deploying Updates

Operational

Robot Registry

Operational

Database

Operational

Robots

Operational

Payments

Operational

Clinician Console

Operational

Queues

Operational

Insurance Eligibility API

Operational

PatientPal Phone Numbers, Pay-by-Phone

Operational

Custom Domains

Operational

File Storage

Operational

Text Messaging Service

Operational

Incoming Messages

Operational

Content Delivery Network

Operational

Recent Incidents

AWS Outage

major

Oct 20, 2025 · resolved Oct 21

AWS has been restored and all affected services are operational again.

Dashboard Loading

major

Mar 15, 2024 · resolved Mar 15

This incident has been resolved.

Submitted Intakes Not Uploading

major

Jan 18, 2024 · resolved Jan 19

This incident has been resolved.

Intake documents and PDFs fail to download and sync

major

Nov 28, 2023 · resolved Nov 28

This incident has been resolved. Intakes are queued to be uploaded and may additional time to catch up depending on the integration. Please contact us if you have questions or are experiencing additional service interruptions.

Console and Patient Portal are down

critical

Sep 29, 2023 · resolved Sep 29

Both applications are responding to all requests successfully.

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