Is Caregility™ Cloud Platform down right now?
No — Caregility™ Cloud Platform is up. All systems operational as of Jul 14, 1:56 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
IMPORTANT: Platform Disruption
minorJan 8, 2026 · resolved Jan 8
This incident has been resolved.
IMPORTANT: Platform Disruption
criticalJan 8, 2026 · resolved Jan 8
This incident has been resolved.
iConsult 2.0 & iObserver Service Disruption
noneJul 8, 2025 · resolved Jul 8
On July 8th, 2025, between 3:30PM and 3:50PM ET, some users had trouble starting new iConsult 2.0 and iObserver calls. They saw a message saying, “the device cannot be started”. Ongoing sessions were not impacted. The disruption was caused by a delay in the Cloud vendor’s replication service into the read datastore, which provides the device status information. This delay caused the system to incorrectly determine the APS device as offline, preventing new calls from being placed using that APS device. he issue was resolved on its own once the replication delay in the datastore returned to normal. We have identified the root cause and implemented new safeguards to prevent this from happening again and developed plans for long term resolution.
iConsult 2.0 Service Disruption
noneMar 20, 2025 · resolved Mar 20
We encountered a brief disruption in iConsult 2.0 services. Services were quickly restored, following the restart of a backend service. All systems are now operational and we will continue to monitor overall platform health and functionality.
APS Registration Service Disruption
noneFeb 7, 2025 · resolved Feb 7
One of the Caregility platform components (APS registration service) experienced a brief disruption from 9:49 AM - 9:55 AM ET. During the outage, existing calls would not have been impacted, but new calls would have failed. Services were fully restored at 9:55 AM ET.
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Caregility™ Cloud Platform status — frequently asked questions
Is Caregility™ Cloud Platform down right now?
No — Caregility™ Cloud Platform is up. All systems operational as of Jul 14, 1:56 AM UTC.
What is Caregility™ Cloud Platform's current status?
Caregility™ Cloud Platform: All Systems Operational. Alert24 checks Caregility™ Cloud Platform's status page continuously and can notify you the moment it changes.
How do I get alerted when Caregility™ Cloud Platform goes down?
Alert24 monitors Caregility™ Cloud Platform and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
