Current Status

All Systems Operational

View HotDoc status page ↗

Components

hotdoc.com.au

Operational

AWS apigateway-ap-southeast-2

Operational

Sidebar

Operational

AWS autoscaling-ap-southeast-2

Operational

AWS ecr-ap-southeast-2

Operational

Kiosk

Operational

AWS eks-ap-southeast-2

Operational

Connector

Operational

AWS elasticache-ap-southeast-2

Operational

Dashboard

Operational

AWS guardduty-ap-southeast-2

Operational

Integrations

Operational

AWS lambda-ap-southeast-2

Operational

AWS rds-ap-southeast-2

Operational

AWS s3-ap-southeast-2

Operational

AWS secretsmanager-ap-southeast-2

Operational

AWS securityhub-ap-southeast-2

Operational

AWS sns-ap-southeast-2

Operational

AWS sqs-ap-southeast-2

Operational

AWS sso-ap-southeast-2

Operational

Recent Incidents

Degraded performance impacting Payment collection.

minor

May 18, 2026 · resolved May 18

We can confirm that this issue is now resolved. Both the Payments feature and Telehealth On Demand are back online now.

Syncing Issues affecting Partial Patient Matches

minor

May 6, 2026 · resolved May 7

A fix has now been deployed to all affected customers and partial match functionality is restored. Thank you for your patience while we resolved this issue.

Kiosk Check-In Not Working

minor

May 6, 2026 · resolved May 6

We can confirm that this issue has now been resolved and functionality for Kiosk Check-in should be back to normal.

Degraded Platform Performance

minor

Apr 15, 2026 · resolved Apr 16

Thank you for your patience while we resolved this issue. We can confirm now that backlogs are now processed and services should be returned to normal functionality. Should you still experience issues, please contact our Support team.

Halo Sync Degradation

minor

Mar 17, 2026 · resolved Mar 17

All clinics are re-synced and up to date. This incident has been marked as resolved.

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