Greenlight Guru Services Status Page

Apr 17, 2026 · resolved Dec 8

This incident has been resolved. All impacted services are functioning normally. Thank you for your patience and understanding.

Apr 17, 2026 · resolved Nov 18

This incident has been resolved.

Apr 17, 2026 · resolved Nov 6

# Incident Summary On November 6, 2025, customers using SSO experienced a disruption to the e-signature approval process for Change Orders between approximately 14:30 UTC and 17:00 UTC. # Impact * Change Orders requiring approval were unable to progress or complete. * Users with SSO enabled experienced delays in document approval and associated workflows. * No data loss occurred, and all affected documents remained securely stored. # Root Cause A code change to routing transitions inadvertently disrupted the approval routing logic for Change Orders. The new code introduced an error in how routing transitions were evaluated for Change Orders. As a result, affected documents entered a continuous approval loop, preventing users from completing approval workflows. Specifically, the change to routing operations caused certain approval states to re-trigger instead of advancing to the next step in the approval process. This led to documents remaining perpetually in a “pending approval” state. # Resolution The engineering team identified the faulty logic and deployed a fix to correct the routing evaluation condition. Once applied, Change Orders resumed normal processing and previously impacted approvals were successfully completed. # Preventive Actions * Added automated tests for routing transition edge cases, including routing scenarios. # Status The issue has been fully resolved. All systems are operating normally.

Apr 17, 2026 · resolved Oct 23

### **Incident Summary** On October 23rd, customers experienced failures when viewing embedded PDFs within the Quality Processes workspace between approximately 14:00 UTC and 14:18 UTC. ### **Impact** **Affected:** Users attempting to view embedded PDFs within the Quality Processes workspace **Symptoms:** Users attempting to view these PDF’s received a “refuse to connect error” **Duration:** ~18 minutes **Root Cause** A recent security update to prevent unauthorized embeddings caused some legitimate embeddings to be unable to load. ### **Resolution** At 14:14 UTC, the security configuration was corrected to allow legitimate embedded loads in the pre-production environment and validated by the team. At 14:18 UTC, the fix was deployed to all production environments, fully restoring service. ### **Next Steps / Prevention** We will: * Implement automated testing to cover loading of embedded PDF’s. ### **Status** This incident is resolved.

Apr 17, 2026 · resolved Oct 10

**Incident Summary** On October 10, 2025, some customers experienced slow performance when accessing and loading documents in the Documents workspace between 14:46–16:08 UTC. **Impact** **Affected:** A limited subset of customers in the EU Region. **Symptoms:** Users reported slow load times when navigating between the document list and document details, with some actions taking several seconds longer than expected. **Root Cause** The disruption was caused by a query design issue in the new Documents workspace UI. No customer data was negatively affected. **Resolution** The issue was mitigated by disabling the new Documents UI feature, restoring customers to the previous stable version. Performance returned to normal by 16:08 UTC. **Next Steps / Prevention** We are taking steps to optimize queries and increase monitoring, ensuring similar issues are detected earlier and resolved more quickly in the future. **Status** This incident is resolved. We continue to monitor performance closely to ensure stability in the Documents workspace.