DrFirst Status Page

Healthcare IT · monitored by Alert24

Minor Incident

Current Status

Partially Degraded Service

View DrFirst status page ↗

Components

E-Prescribing Desktop Region 1 (Rcopia)

Operational

Backline

Operational

EPCS IDP (Experian/ID.me)

Operational

DrFirst US Help Center

Operational

SmartAllergy

Operational

Electronic Prior Authorization (ePA)

Operational

e-Prescribing (Canada)

Operational

Medical - Eligibility/Benefits Verification(BV)

Operational

iPrescribe Help Center

Operational

PDMP

Operational

DrFirst US Strategic & Premier Phone Support

Operational

E-Prescribing Desktop Region 2 (Rcopia)

Operational

SmartDrug

Operational

Medication History (MedHx) Canada

Operational

Price Transparency (mBc)

Operational

Medical - Batch Eligibility

Operational

iPrescribe Callback Support

Operational

E-Prescribing Desktop Region 3 (Rcopia)

Operational

Electronic Prescribing for Controlled Substances (EPCS)

Operational

SmartPharmacy

Operational

Recent Incidents

Intermittent Login Issues with E-Prescribing Desktop (Rcopia)

critical

May 27, 2026 · resolved May 27

This incident has been resolved.

Prescription Processing & Medication History Delays

minor

May 26, 2026 · resolved May 26

This incident has been resolved.

PDMP Third-Party Incident

minor

May 26, 2026 · resolved May 26

This incident has been resolved.

iPrescribe Provider Login Issues Impacting a Subset of Android Users

none

May 21, 2026 · resolved May 22

This incident has been resolved.

PDMP Third-Party Incident for Washington

minor

May 19, 2026 · resolved May 19

This incident has been resolved.

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