DrChrono Status Page

May 5, 2026 · resolved May 5

The issue impacting appointment reminders has been resolved. All systems are now operating normally. Thank you for your patience.

Apr 6, 2026 · resolved Apr 7

DrChrono has resolved the issue that was causing slowness for a limited set of users. System performance has returned to normal, and we will continue to monitor to ensure ongoing stability.

Apr 3, 2026 · resolved Apr 7

Our third-party provider, ID.me, has resolved the issue that was impacting the ability to prescribe controlled substances. Push Notification MFA is now functioning as expected. Recommended Action: If you previously switched to an alternate MFA method (such as an authenticator app or SMS), you may switch back to Push Notifications. For steps to update your MFA method, visit: https://support.drchrono.com/home/360051657392-adding-or-changing-a-device-for-multi-factor-authentication-with-id-me If you continue to experience login issues, you may still follow ID.me’s recovery steps: https://help.id.me/hc/en-us/articles/360017927633-ID-me-MFA-recovery-steps-if-you-lost-access-or-can-t-sign-in

Mar 30, 2026 · resolved Mar 30

Our engineering team has resolved the issue, and system performance has returned to normal. We appreciate your patience.

Mar 25, 2026 · resolved Mar 25

We have resolved the intermittent system issues experienced over the past three days. The root cause was related to brief scenarios where one of the supporting databases was unable to accept new connections, resulting in a small percentage of requests (approximately 3%) returning errors. Overnight, we implemented performance improvements to reduce system strain and help isolate the issue. Today, we made additional infrastructure adjustments to address the connection limitations and monitored system performance throughout peak usage hours. The system is now operating normally.