Is CommCare HQ down right now?
No — CommCare HQ is up. All systems operational as of Oct 12, 5:53 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Degraded performance on CommCare HQ: Outgoing SMS failing due to a Syniverse SMS gateway issue
minorOct 2, 2026 · resolved Oct 5
This issue has been resolved. Outgoing SMS sent through Syniverse, our third-party SMS gateway vendor, are being delivered successfully again. If you still see "Error – Gateway error" in Messaging reports, please contact support at [email protected]. Thank you for your patience.
Degraded performance on CommCare HQ
minorOct 1, 2026 · resolved Oct 1
The fix has been successfully deployed, resolving the 500 errors affecting non-admin users on Advanced and Enterprise plans. All navigation and HQ services have fully restored, and system performance is back to normal. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.
Degraded performance on www.commcarehq.org
majorAug 19, 2026 · resolved Aug 19
This incident has been resolved.
Degraded performance on www.commcarehq.org affecting application sync and restores
noneJul 13, 2026 · resolved Jul 13
Officially marking the incident as resolved. All systems are fully functional.
Degraded performance on www.commcarehq.org affecting mobile sync and restores
majorMay 8, 2026 · resolved May 8
Dear Users, We are continuing to observe improved performance on the platform and consider this issue resolved. Please reach out to [email protected] with any questions or concerns regarding this issue. Thank you for your patience!
Get alerted when CommCare HQ goes down
Alert24 monitors CommCare HQ and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
CommCare HQ status — frequently asked questions
Is CommCare HQ down right now?
No — CommCare HQ is up. All systems operational as of Oct 12, 5:53 PM UTC.
What is CommCare HQ's current status?
CommCare HQ: All Systems Operational. Alert24 checks CommCare HQ's status page continuously and can notify you the moment it changes.
How do I get alerted when CommCare HQ goes down?
Alert24 monitors CommCare HQ and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.