Current Status

All Systems Operational

View gaiia status page ↗

Components

Web App (app.gaiia.com)

Operational

Public GraphQL API

Operational

Field Service (mobile)

Operational

Online Checkout

Operational

Customer Portal

Operational

Analytics & Reports

Operational

Recent Incidents

Intermittent Connectivity Issues from AWS

minor

May 8, 2026 · resolved May 9

This incident has been resolved.

Payment Processor (IPPAY) - Increased Latency

minor

Mar 6, 2026 · resolved Mar 10

IPPAY has resolved their latency issue earlier than expected. On our end, we have implemented mitigations to improve the user experience should a payment processor encounter significant delays in the future. These updates provide clearer error messaging and prevent users from accidentally triggering double payments.

Tickets are no longer created automatically when emails are sent to the mailbox

none

Feb 23, 2026 · resolved Feb 23

The incident has been resolved.

Gaiia web application downtime

none

Feb 16, 2026 · resolved Feb 16

A new release affecting the login caused a surge in errors from 7h00 to 7h04 EST, and was quickly reverted

Degradation in some features

none

Feb 10, 2026 · resolved Feb 10

All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.

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