Is Helium down right now?
No — Helium is up. All systems operational as of Oct 12, 4:53 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Elevated carrier reject rate
noneSep 18, 2026 · resolved Sep 19
This incident has been resolved.
Hotspot Reward Claiming Paused
noneSep 14, 2026 · resolved Sep 15
This incident has been resolved.
Active upstream carrier 2 offload outage
minorJul 27, 2026 · resolved Jul 28
This incident has been resolved.
Decrease in Hotspot Heartbeats
noneJul 12, 2026 · resolved Jul 13
We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.
Helium Mobile Hotspot Connection Issue
noneApr 15, 2026 · resolved Apr 15
Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.
Get alerted when Helium goes down
Alert24 monitors Helium and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
Helium status — frequently asked questions
Is Helium down right now?
No — Helium is up. All systems operational as of Oct 12, 4:53 AM UTC.
What is Helium's current status?
Helium: All Systems Operational. Alert24 checks Helium's status page continuously and can notify you the moment it changes.
How do I get alerted when Helium goes down?
Alert24 monitors Helium and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.