Current Status

All Systems Operational

View Helium status page ↗

Components

Helium Packet Router

Operational

Wallet App

Operational

Oracle Data Pipeline

Operational

Helium Mobile Wi-Fi Hotspots

Operational

Mapping

Operational

Configuration Service

Operational

Brownfield Wi-Fi Hotspots

Operational

Builder App

Operational

Rewards Claiming

Operational

IoT Oracles

Operational

Downlink Service

Operational

World Explorer

Operational

IoT Hotspot Onboarding

Operational

Mobile Oracles

Operational

Multi-Buy Service

Operational

Hotspot Dashboard (IMS)

Operational

Mobile Hotspot Onboarding

Operational

IMS

Operational

Helium Vote

Operational

Settlement

Operational

Recent Incidents

Helium Mobile Hotspot Connection Issue

none

Apr 15, 2026 · resolved Apr 15

Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

IoT Packet Router Diminished Performance

minor

Mar 11, 2026 · resolved Mar 11

This incident has been resolved.

IMS-Prod Upgrade Service Interruption

none

Feb 12, 2026 · resolved Feb 12

During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

World Explorer Degraded Service

minor

Jan 27, 2026 · resolved Jan 27

This incident has been resolved.

Carrier Traffic Degradation

minor

Nov 15, 2025 · resolved Nov 23

The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.

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