Helium Status Page

Jul 12, 2026 · resolved Jul 13

We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.

Apr 15, 2026 · resolved Apr 15

Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

Mar 11, 2026 · resolved Mar 11

This incident has been resolved.

Feb 12, 2026 · resolved Feb 12

During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

Jan 27, 2026 · resolved Jan 27

This incident has been resolved.

Is Helium down right now?

No — Helium is up. All systems operational as of Jul 13, 11:46 PM UTC.

What is Helium's current status?

Helium: All Systems Operational. Alert24 checks Helium's status page continuously and can notify you the moment it changes.

How do I get alerted when Helium goes down?

Alert24 monitors Helium and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.