balena.io Status Page

Sep 28, 2026 · resolved Sep 28

On September 28, the balenaCloud dashboard failed to load because some API requests stopped responding. A runtime upgrade to our API interacted badly with a legacy storage library, causing requests that depended on it to hang. We rolled back the upgrade, which restored service. To prevent this from happening again, we are removing the legacy code path involved and adding customizable timeouts for external backends.

Jul 27, 2026 · resolved Jul 27

Unusual load on the proxy, caused some degraded performances on the device URL. Everything is now working properly.

Jul 2, 2026 · resolved Jul 9

This incident has been resolved.

Jul 6, 2026 · resolved Jul 6

A routine version upgrade to a backend cache changed how the API handled its request queues. Under unusually heavy request load, those queues filled up and the API started dropping traffic, returning timeouts and errors. Over the course of the incident, affected users saw elevated API error rates that intermittently disrupted dashboard logins, API access, and device connectivity. We mitigated it by rate-limiting the abnormal traffic at our edge and rolling the cache back to the previous version, which restored normal queue behaviour and recovered the platform. To avoid a repeat, we're improving rate limiting so a single heavy consumer can't degrade service for others, and exploring autoscaling and load testing so infrastructure changes are validated under realistic load before they reach production.

May 5, 2026 · resolved May 5

A vulnerability mitigation update required replacing compute cluster nodes, which, when applied, rolled back due to a timeout. This caused some workloads \(API, delta, builder\) to become temporarily unavailable and triggering some undesired secondary effects, including ungracefully terminating a few long lived instances servicing VPN connections. While the rest of the services came back reasonably quickly within a minute or so, it too around one and a quarter hours to re-establish VPN tunnels. A scheduled maintenance will be posted later to perform this update during a planned outage window.

Is balena.io down right now?

No — balena.io is up. All systems operational as of Oct 13, 3:56 AM UTC.

What is balena.io's current status?

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