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GBG Status Page

Identity Verification · monitored by Alert24

Minor Incident

Current Status

Minor Service Outage

View GBG status page ↗

Components

ID3global Portal
Operational
Capture V3
Operational
Forensic Document Customer Service (FDE WhosOn)
Operational
Loqate (Matchcode360) Email Validation
Operational
Datacare Managed Services & Automated SFTP
Operational
AU / NZ GreenID Production Environment
Operational
Investigate Portal
Operational
Customer Portal
Operational
ProID - UK Credit Bureau (Advanced) (0395)
Operational
Compliance platform
Operational
GBG Single Sign On (SSO)
Operational
IDV - US
Operational
EDNA - US
Operational
2.0 - US
Operational
IdScan-MedicScan Connect
Operational
AssureID Sentinel License Server
Operational
IDscan Identify
Operational
Detected Dashboard
Operational
NZTA Driver's Licence
Operational
Journey Designer
Operational

Recent Incidents

Service Incident for GBG Go - Data Verification - UK: Credit Bureau 1

minor

May 29, 2026 · resolved May 29

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 29/05/2026 07:41 BST Incident Resolution Time: 29/05/2026 08:11 BST

Service Incident for - GBG ID3global - UK Credit Header (0154/0155)

major

May 29, 2026 · resolved May 29

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 29/05/2026 07:41 BST Incident Resolution Time: 29/05/2026 08:11 BST

Service Incident for - GreenID - GreenID Biometric / Scan - NT Driver Licence

minor

May 20, 2026 · resolved May 28

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/02/2026 00:00 AEST Incident Resolution Time: 29/05/2026 00:00 AEST

GBG Go Testing

critical

May 28, 2026

We are continuing to investigate this issue.

Service Incident for - GreenID - AU / NZ greenID Test Environment

minor

May 27, 2026 · resolved May 27

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 26/05/2026 16:23 AEST Incident Resolution Time: 27/05/2026 11:50 AEST

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