SharpSpring Status Page

May 14, 2026 · resolved May 14

This incident has been resolved.

May 11, 2026 · resolved May 12

Our team has resolved the Mail Sync connection issues affecting Microsoft 365 and Outlook users. Normal performance has been restored, and users can now successfully send SmartMail. Action Required for Syncing: While sending functionality is fully restored, some users may still experience delays or errors with emails syncing to the Life of the Lead. To correct this, please take the following steps: 1. Disconnect and Reconnect: Disconnect your Microsoft 365 or Outlook account from MailSync, and then reconnect it. Ensure IMAP and SMTP are enabled in your Microsoft account. 2. Allow Time to Sync: Please allow up to 24 hours (or more for larger inboxes) for your emails to fully re-sync from your mail account to the Life of the Lead. Follow the Guide: For step-by-step instructions on reconnecting, please refer to our Knowledge Base article: Enabling and Configuring Mail Sync for Microsoft Office 365 and Outlook https://knowledgebase.constantcontact.com/lead-gen-crm/articles/KnowledgeBase/50527-Enabling-and-Configuring-Mail-Sync-for-Microsoft-Office365-and-Outlook?lang=en_US If you continue to receive any Mail Sync errors after disconnecting and reconnecting your account, please reach out to our Support team for further technical assistance. We sincerely appreciate your patience while we worked to resolve this issue!

Mar 5, 2026 · resolved Mar 5

We are continuing to see expected performance with the app. Thank you for your patience!

Dec 11, 2025 · resolved Dec 11

After further monitoring, our team has confirmed that app login remains available for all users. If you continue to experience any issues logging in, please reach out to customer support.

Dec 3, 2025 · resolved Dec 3

We have received confirmation that this has been resolved and all functions are restored.