Is Pronto down right now?
No — Pronto is up. All systems operational as of Jul 14, 2:01 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Auto scaling issues
majorJul 1, 2026 · resolved Jul 2
As morning traffic increased our auto scaling rules did not trigger properly. As a result, response times were slow or would time out. We manually scaled up the system and are working to identify and fix the issue with autoscaling.
Web and Desktop App Loading Errors
majorMay 19, 2026 · resolved May 19
This incident has been resolved.
Slow loading times
minorDec 10, 2025 · resolved Dec 10
During scheduled network maintenance at 04:00 MST, we applied routing changes to standardize the availability zones we use. Due to a developer error, the subnets in one AZ did not get the proper route to our user index database resource. This resulted in some user indexing jobs to fail. These jobs were configured with infinite retries and as these jobs continued to build up, fail, and get retried, it overwhelmed the queueing database. This caused cascading failures throughout the system as other jobs in the queue were delayed or failed. We mitigated by scaling up the database size. We then fixed the routing issue, as well as removing the infinite retry for the job. This resolved the issue. Moving forward, we will ensure that infrastructure code reviews better analyze route changes as well as job retry policy. We are also investigating auto-scaling solutions for our queueing database. We apologize for the degraded performance and appreciate your patience as we continue to improve Pronto for all of our customers.
Degraded service due to AWS outage
criticalOct 20, 2025 · resolved Oct 20
AWS has resolved their outage status and all of our metrics have been looking normal for the last couple of hours, so we can now resolve this incident. Thanks for your patience.
Online Status Issue
minorSep 26, 2025 · resolved Sep 26
This incident has been resolved.
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Pronto status — frequently asked questions
Is Pronto down right now?
No — Pronto is up. All systems operational as of Jul 14, 2:01 AM UTC.
What is Pronto's current status?
Pronto: All Systems Operational. Alert24 checks Pronto's status page continuously and can notify you the moment it changes.
How do I get alerted when Pronto goes down?
Alert24 monitors Pronto and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
