Zeotap Status Page

May 18, 2026 · resolved May 21

This incident has been resolved.

May 17, 2026 · resolved May 17

This incident has been resolved.

Dec 10, 2025 · resolved Dec 10

This incident has been resolved. The login issues on app.zeotap.com were caused by an outage at our identity provider (Okta), which prevented some users from authenticating. There was no impact to stored data or running workloads; only authentication flows were affected. We will continue to work with our provider to reduce the risk of similar issues in the future.

Jun 12, 2025 · resolved Jun 12

This incident has been resolved.

May 15, 2025 · resolved May 15

**Incident window \(IST\)** 15 May 2025 — 11:59 to 12:26 UTC \(≈ 27 minutes\) **Service impacted** [app.zeotap.com](http://app.zeotap.com) dashboards and APIs \(partial outage, global\) #### **What happened** A newly-deployed Cloudflare rule—meant to route a specific marketing-widget path to a new backend—was too broadly scoped. Legitimate UI traffic was unintentionally rewritten and forwarded to an inactive origin, resulting in 4xx/5xx errors. #### **Customer impact** * UI pages failed to load certain resources, leading to blank or error states. * Approx. 2 k requests returned errors during the 27-minute window #### **Root cause** A logical grouping mistake in the rule’s filter \(AND / OR precedence\) caused it to match all requests that contained particular referrer domains, regardless of host or path. #### **Immediate remediation** * 12:26 — Rule disabled and cache purged. * Error rates returned to normal within seconds. #### **Preventive actions** 1. **Safer change process** – Cloudflare rules will move to Infrastructure-as-Code with mandatory peer review. 2. **Staged roll-outs** – Future edge-rules will deploy first to a staging zone and a limited canary cohort. 3. **Faster detection** – Synthetic checks for critical UI paths will alert after three consecutive failures \(≈ 3 min\). We apologise for the disruption and appreciate your patience while we improve our safeguards.