UXCam Status Page

Mar 2, 2026 · resolved Mar 12

Following our previous communications, the disruption in the Amazon Web Services (AWS) UAE Region (ME-CENTRAL-1) is expected to take a considerable amount of time to fully recover, and there have been no recent updates from AWS regarding restoration timelines. We have proactively communicated this situation to all affected customers and provided them with the option to migrate their apps to the US or EU regions so they can continue normal operations. Customers who would like assistance with this transition are encouraged to reach out to our customer support team, and we will be happy to help. Given the prolonged nature of this outage and the uncertainty around recovery, we will be temporarily pausing support for the UAE region. As all other regions (US and EU) remain fully operational, we will now update the platform status to Operational. If you have any questions or need assistance, please feel free to contact our support team.

Nov 18, 2025 · resolved Nov 18

Routing traffic away from Cloudflare has fully resolved the issue. While the earlier disruption caused a temporary drop in incoming sessions, all delayed sessions were eventually received. Thank you for your patience and understanding while we worked through this.

Oct 20, 2025 · resolved Oct 20

The system has now fully returned to normal. Session processing is operating as expected, and the backlog caused by the earlier disruption has been completely cleared. All sessions should now appear in the dashboard without delay. Thank you for your patience.

Aug 13, 2025 · resolved Aug 13

The issue has been resolved, and the system is now stable. The root cause was a change in networking configuration that had unintended consequences, impacting session visibility in the dashboard. The configuration has been corrected, and all sessions are now appearing as expected. We will conduct a thorough review of our processes and implement safeguards to minimize the risk of similar issues occurring in the future. Thank you for your patience and understanding while we worked to resolve this matter.

Feb 21, 2025 · resolved Feb 21

At 08:45 UTC, we observed that certain components of the dashboard were not loading as expected. Upon investigation, we identified that one of the database servers was operating at peak capacity, leading to performance degradation. To mitigate the issue, we immediately took the necessary actions to manage the load and restore normal operations. As a result, users experienced degraded performance for approximately 30 minutes. By implementing appropriate measures, we successfully stabilized the database and fully restored the dashboard functionality. We will conduct a post-incident review to improve resilience.