Current Status
All Systems Operational
Components
Recent Incidents
AWS Outage Impacting Smartlook Services
noneOct 20, 2025 · resolved Oct 20
Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.
SSO login is currently unavailable for some users
minorJan 27, 2025 · resolved Feb 24
This incident has been resolved.
Sessions not playable due to the We're sorry, but something went wrong error.
minorNov 14, 2024 · resolved Nov 14
The incident has been now resolved. Sessions are playable without any troubles.
Sessions loading with a delay
minorAug 7, 2024 · resolved Aug 7
A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.
Sessions loading with a delay.
noneAug 6, 2024 · resolved Aug 6
A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.
Get alerted when Smartlook goes down
Alert24 monitors Smartlook and 3,700+ other cloud and SaaS providers. When an outage is detected, it updates your status page automatically and pages your on-call team. No manual updates at 2 AM.
