PROS Status Page

May 22, 2026 · resolved May 22

The issue has been resolved. Training is fully operational. All pending trainings will continue and no further action is needed.

May 7, 2026 · resolved May 15

Dear Partners, We successfully completed the final round of compute resources expansion and based on our monitoring all services are in a stable state; hence the global notification will be marked as resolved. We managed to make reasonable progress to our goals on both traffic reinstation and Web Administration performance improvement, and thus our focus will be shifting to the full restoration of our AMS cloud region. What to expect next: We will be announcing the migration activities to all partners who will be transferred back to the AMS cloud region with a global Service Management notification, where we will be sharing timelines and what can be expected as the initiative develops. Expectation is to start the process on Monday, the 18th of May. Root cause analysis will be completed next week, and we will be sharing details on the experienced issues, actions taken to mitigate the challenges and what future improvements we are planning to prevent/limit similar situations going forward. We sincerely appreciate your understanding and support during the past week, as we navigate through all the challenges and restore the service to nominal operation. Thank you!  In the meantime, should you have any questions or face difficulties, please reach out to the PROS Support team. Sincerely, PROS Team

May 13, 2026 · resolved May 13

Dear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support

May 13, 2026 · resolved May 13

Mitigation actions have been taken and all services are now back to normal. Please contact PROS Support if you encounter any further problem.

May 7, 2026 · resolved May 7

Dear partners, We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners. The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness. Individual partners where we believe the issue has been resolved will be contacted directly. Kindly expect a progress update in the next 30-60 minutes. Sincerely, PROS Support