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Analytics & Data · monitored by Alert24

All Systems Operational

Current Status

All Systems Operational

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Components

dashboard.xplenty.com
Operational
Processing Engine
Operational
API
Operational
Live Chat
Operational
Webhooks
Operational
Google Cloud Platform Google BigQuery
Operational
AWS - US East (N. Virginia)
Operational
Email
Operational
Google Cloud Platform Google Cloud SQL
Operational
api.xplenty.com
Operational
AWS - US West (Oregon)
Operational
Slack
Operational
Google Cloud Platform Google Cloud Storage
Operational
AWS - Europe (Ireland)
Operational
Pagerduty
Operational
Status Page
Operational
Realtime Updates API
Operational
Shopify API & Mobile
Operational
HipChat
Operational
Realtime Updates WebSocket client API
Operational

Recent Incidents

Salesforce related jobs are failing with "system down" error

none

May 21, 2026 · resolved May 22

Please be advised that the Salesforce incident has been fully resolved. You can view the official status update here: https://status.salesforce.com/incidents/20004038 We kindly ask that you check your jobs utilizing Salesforce connectors; all integrations should now be fully functional. Should you have any further questions or continue to experience issues, please do not hesitate to reach out to us at [email protected]

Job Failures on Postgres Destination

major

Apr 21, 2026 · resolved Apr 22

## Summary On **April 22, 2026**, between **02:20 UTC** and **07:33 UTC** \(~5 hours 13 minutes\), Postgres Destination jobs across [Integrate.io](http://Integrate.io) failed. The root cause was a partial rollback: our application layer rolled back successfully, but the deployment to our data processing engine did not, leaving the two components on mismatched versions. A corrective deployment at 07:33 UTC restored service. ## Customer impact * **Scope:** All Postgres Destinations, across all customers and all operation types. * **Window:** April 22, 2026 — 02:20 UTC → 07:33 UTC. * **Symptom:** Postgres Destination job runs failed at execution time. * **Status:** Fully resolved as of 07:33 UTC. Jobs succeed on retry or their next scheduled run. ## Timeline \(UTC\) * **02:20** — A rollback intended to address an earlier Postgres Destination issue deployed successfully to our application layer but silently failed to deploy to our data processing engine. The two components were left on incompatible versions. * **From 02:20 onward** — Postgres Destination jobs began failing for all customers. * **07:33** — Corrective deployment completed. Application and data processing engine are back in sync and Postgres Destination jobs resumed. ## Root cause Our application layer and data processing engine coordinate closely during job execution, so their deployed versions must match. A rollback deployed earlier today was split across both components; the pipeline reported the release as complete when only the application-layer half had actually deployed. For the duration of the skew, every Postgres Destination job failed. The underlying gap is in a **new CI/CD pipeline we recently introduced**, which did not correctly treat a partial deployment as a failure. ## Resolution A corrective deployment at 07:33 UTC brought the data processing engine in line with the application layer. Once versions matched, Postgres Destination jobs resumed normal operation. ## Next steps * Harden the new CI/CD pipeline so that any partial deployment is treated as a failed release and automatically reverts to the previously-matched versions rather than leaving components on mismatched builds. * Add pre-release validation that runs Postgres Destination jobs against every new version pair before promotion. * Publish learnings from this incident internally to inform future deployment-pipeline work. We apologize for the disruption and thank our customers for their patience.

Job Failures Related to Google-Related Services (Ads, Analytics, Sheets, Drive)

none

Apr 2, 2026 · resolved Apr 2

This incident has been resolved. If you encounter any issues related to Google Ads, GA analytics, or Google Sheets/Drive, please follow the steps suggested in this incident.

Job Failures Related to Snowflake Connections

none

Apr 2, 2026 · resolved Apr 2

The incident has been resolved.

BigQuery V1 Job Failures

none

Feb 9, 2026 · resolved Apr 2

This incident has been resolved.

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