Is Heap down right now?
Yes — Heap is reporting a minor incident as of Oct 12, 2:40 AM UTC.
Current Status
Minor Service Outage
Components
Recent Incidents
User property data delayed in Heap connect syncs (US customers only)
minorOct 7, 2026 · resolved Oct 8
This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.
Salesforce integration: data-in not syncing
majorOct 2, 2026
We are continuing to work on a fix for this issue.
Heap Connect Syncs: Possibility Of Stale Data
minorSep 23, 2026 · resolved Sep 24
This incident has been resolved.
Third party integration events latency impacting some customers
minorSep 22, 2026 · resolved Sep 23
This incident has been resolved
Heap Connect Sync Delays
noneSep 11, 2026 · resolved Sep 11
This incident has been resolved.
Get alerted when Heap goes down
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Heap status — frequently asked questions
Is Heap down right now?
Yes — Heap is reporting a minor incident as of Oct 12, 2:40 AM UTC.
What is Heap's current status?
Heap: Minor Service Outage. Alert24 checks Heap's status page continuously and can notify you the moment it changes.
How do I get alerted when Heap goes down?
Alert24 monitors Heap and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.