Is Fullstory down right now?
No — Fullstory is up. All systems operational as of Jul 13, 11:42 PM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
[Resolved] Incorrect filter values on default metrics, NA1 Data Center
noneJul 6, 2026 · resolved Jul 6
Between July 6, 2026 at 8:47 AM EDT and July 7, 2026 at 12:00 PM EDT, incorrect filter configurations were intermittently applied to the default canned metrics (Users Today, Sessions Today, Error Rate, and Avg Page Load Time), which could have caused them to display unexpected filter values or report zero results due to no matching data. If you have any questions or are experiencing any continued issues with canned metrics, please reach out to [email protected].
Guides & Surveys content delivery degraded
majorJun 11, 2026 · resolved Jun 11
This incident has been resolved. Guides, tours, surveys, and smart tips are now delivering normally for end users in the NA data center. We apologize for the disruption and are implementing additional safeguards to prevent recurrence. If you are still experiencing issues, please contact support at [email protected].
Metric Alerts Firing Incorrectly
minorJun 11, 2026 · resolved Jun 11
As of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts firing incorrectly even when the underlying metric had not breached its threshold. Start time of this issue: Multi-Metric Beta customers: June 4, 2026 at 10:27 AM ET All other customers using Metrics with division: June 10, 2026 at 4:25 PM ET If you continue to receive alerts you believe are incorrect, please reach out to us at [email protected]. We apologize for the disruption.
Delayed Session Processing - EU1 Data Center
minorJun 8, 2026 · resolved Jun 8
This issue is now resolved. If you notice any further delays in analytics indexing or data warehouse syncing reach out to [email protected].
NA Data Center: Session Processing Backlog and Partial Data Loss
noneMay 7, 2026 · resolved May 7
On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a processing backlog. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. Due to ongoing metric degradation as a result of that incident, we experienced a similar build up in our processing backlog on May 18th 2026. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from May 7th, 04:00 UTC to May 19th, 07:00 UTC when the issue was ultimately resolved.
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Fullstory status — frequently asked questions
Is Fullstory down right now?
No — Fullstory is up. All systems operational as of Jul 13, 11:42 PM UTC.
What is Fullstory's current status?
Fullstory: All Systems Operational. Alert24 checks Fullstory's status page continuously and can notify you the moment it changes.
How do I get alerted when Fullstory goes down?
Alert24 monitors Fullstory and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
