Cluvio Status Page

Apr 9, 2026 · resolved Apr 9

We have identified the root cause of the temporary outage of scheduled actions in the EU region: during a deployment, an EC2 instance failed to boot correctly, but was incorrectly reported as healthy by our infrastructure monitoring. We are applying changes to the monitoring of the affected service to ensure incidents of this kind are detected and remediated automatically in the future.

Feb 10, 2026 · resolved Feb 11

This incident has been resolved.

Aug 1, 2022 · resolved Aug 1

A fix for the issue has been deployed to our production environments and reports with R script work correctly again.

Jan 20, 2022 · resolved Jan 20

The issue has been resolved and the PDF/Image rendering is working correctly again.

Jul 5, 2021 · resolved Jul 5

**What happened:** Sending of dashboard schedule and sql alert emails was delayed for about 2 hours. **Root cause:** An attacker created a trial account and by abusing our API triggered spam/phishing email sending. Our ops team was alerted about the abuse and blocked the account, and due to rate-limiting, the number of requests processed was limited, but there was still about 2 hour delay for the email sending due to the job processing queue being affected. **What we did to avoid these types of issues in the future:** To prevent this type of abuse, we tightened some aspects of the trial account usage \(which otherwise has full functionality without any restrictions\) regarding email sending for alerts, schedules and user invitations. As a result, abuse attempts like the one causing this issue will not be possible.