BlueOptima Status Page

Jul 13, 2026 · resolved Jul 13

Summary On 12 July, we experienced a service degradation that affected communication between integrators and the BlueOptima SaaS platform. The incident began at 19:20 UTC and service was restored by 13 July at 00:45 UTC. The issue was caused by an outage in a supporting infrastructure service, which temporarily impacted the availability of our application. Once the underlying infrastructure issue was resolved, all services recovered and processing resumed. Impact During the incident: Communication between integrators and the BlueOptima SaaS platform was disrupted. Daily extraction processing was not significantly affected. Processing of historical extractions was delayed by up to 5 hours in some cases. A backlog of processing requests accumulated and was processed following service restoration. Some integrators may have gone offline. Although automatic restart mechanisms are in place, a small number of integrators may not have restarted successfully. If you received a notification that your integrator is offline, please restart the affected integrator. Resolution The supporting infrastructure service was restored, allowing application availability to recover. Normal processing has resumed, and all queued requests have been processed. We apologize for the disruption and appreciate your patience while we worked to restore service.

Jul 8, 2026 · resolved Jul 13

This incident has been resolved and we have not noticed any automatic logout issues in the last 24 hours

Jun 25, 2026 · resolved Jun 26

We experienced delays in request processing due to a backend issue that affected synchronization between the application cache and the database. As a result, request statuses were not being updated correctly, leading to processing delays. The root cause was identified as an application error, which has now been fixed. The affected requests are currently being processed, and the system has resumed normal operation for new requests. In addition to implementing the fix, we have introduced additional validation and monitoring checks to ensure cache and database synchronisation remains consistent and to help prevent this issue from recurring. The issue started around 10:30 UTC on 2026-06-25 and resulted in delays till it was resolved at 2026-06-26 09:00 UTC. The processing of stuck requests is expected to be completed in the next 10-12 hours

Apr 18, 2026 · resolved Apr 18

Due to a DB changes and application deployment, the central server was not available for around 5 hours. There was no major impact on integrators due to this as the Integrator Management Service was up, although there was some delays in processing of requests in the SaaS server. The backlog was cleared in a few hours after the release and normal service restored.

Feb 4, 2026 · resolved Feb 9

The backlog of extractions has been processed and the issue has been resolved.

Is BlueOptima down right now?

Yes — BlueOptima is reporting a minor incident as of Jul 13, 11:42 PM UTC.

What is BlueOptima's current status?

BlueOptima: Partially Degraded Service. Alert24 checks BlueOptima's status page continuously and can notify you the moment it changes.

How do I get alerted when BlueOptima goes down?

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