Current Status
All Systems Operational
Components
Recent Incidents
Outbound email flow degraded service.
majorMay 16, 2026 · resolved May 16
Between 10:37pm Saturday and 1:30am Sunday, Microsoft experienced issues with their Azure network that impacted SMX mail filtering services. The root cause was Microsoft ceasing to announce SMX network prefixes via BGP at 22:37 and again at 23:31, which effectively made SMX infrastructure unreachable on the internet. As a result, all inbound and outbound mail filtering services were unavailable during this period. BGP routing announcements were restored at approximately 00:10am, with services gradually coming back online from that point. Full functionality was confirmed restored by 1:30am Sunday.
SMX email admin portal logs
minorApr 28, 2026 · resolved Apr 28
This issue has now been resolved , thank you for your patience.
Quarantine Self Release Emails
noneMar 29, 2026 · resolved Mar 29
Adjustment to the Quarantine Self-Release notification emails: You may notice that the SMX logo has been removed from the top of the quarantine self release emails . We found that the logo was not rendering correctly for users on Microsoft Outlook, causing display issues. To ensure the email remains clean, readable, and consistent across all platforms and devices, we have decided to remove the SMX logo from the top of all QSR emails. All links and functionality within the email remain exactly the same.
Increase in False Positives
minorAug 5, 2025 · resolved Aug 5
This issue has now been resolved and any rejected emails can be sent again now. We apologise for any inconvenience caused .
SMX email admin portal
majorJun 6, 2025 · resolved Jun 6
This incident is now resolved.
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