Is Abnormal AI down right now?
No — Abnormal AI is up. All systems operational as of Oct 12, 4:53 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
Delayed Email Evaluation for Education related Customers
majorOct 8, 2026 · resolved Oct 8
As of 21:10 UTC on October 8, 2026, the service disruption affecting Inbound Email Security detection and remediation for some hosted US and EU educational customers has been resolved. Email processing for affected mailboxes has returned to normal, and services have remained healthy for the past 30 minutes. All impacted messages from the incident window will be reprocessed to ensure complete email security.
Inbound Email Security Detection and Remediation Disruption — US Hosted Customers
criticalOct 1, 2026 · resolved Oct 1
Email detection and remediation services for hosted US customers were fully restored at 02:15 UTC on October 1, 2026. Abnormal engineers are processing messages that failed to process during the incident window, which is expected to complete by approximately 03:15 UTC on October 1, 2026. Please contact Abnormal Support at [email protected] if further issues occur.
Portal Access Disruption – (Gov)
criticalSep 23, 2026 · resolved Sep 23
As of 18:57 UTC, Abnormal has restored services and confirmed that Portal access has been restored for Government customers. The service disruption that began around 17:50 UTC has been fully resolved, and all Portal functionality is now operating normally. Email detection, scoring, and remediation services remained fully operational throughout, and customer security protection was not impacted. If you experience any further issues, please reach out to Abnormal's support team at [email protected].
Inbound Email Security Message Remediation Delays – (GOV)
minorSep 9, 2026 · resolved Sep 9
Beginning around 16:50 UTC, Abnormal experienced delays in Email Scoring for customers in the United States Government region, where some messages took longer than usual to be scored. Abnormal identified the cause, applied a fix, and has fully restored normal scoring performance as of the resolution time. Detection and remediation of email threats continued to operate as expected throughout this period. All messages from the impacted window will be replayed and scored, so no messages will be missed. If you experience any further issues, please reach out to Abnormal's support team at [email protected].
Delayed AI Security Mailbox Notifications for US and EU Customers
minorSep 1, 2026 · resolved Sep 1
Starting at 08:50 UTC, Abnormal experienced a service disruption affecting AI Security Mailbox notifications for US and EU customers. Throughout the incident, the AI Security Mailbox continued to function as expected and customer security protection was not impacted; however, affected customers did not receive notifications during the incident window. Abnormal worked with its email delivery provider to reinstate the account, and AI Security Mailbox notifications are now being sent as expected. All notifications from the incident window will be processed. If you experience any further issues, please reach out to Abnormal Support at [email protected].
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Abnormal AI status — frequently asked questions
Is Abnormal AI down right now?
No — Abnormal AI is up. All systems operational as of Oct 12, 4:53 AM UTC.
What is Abnormal AI's current status?
Abnormal AI: All Systems Operational. Alert24 checks Abnormal AI's status page continuously and can notify you the moment it changes.
How do I get alerted when Abnormal AI goes down?
Alert24 monitors Abnormal AI and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
