Current Status

All Systems Operational

View prisma CLOUD status page status page ↗

Components

prisma CLOUD website

Operational

API

Operational

SFTP

Operational

prisma APP

Operational

Questionnaire Service

Operational

Recent Incidents

prisma CLOUD is unavailable

critical

Apr 14, 2026 · resolved Apr 14

The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.

API availability problem

critical

Jan 28, 2026 · resolved Jan 28

This incident has been resolved.

Data Processing Issue

none

Apr 14, 2025 · resolved Apr 14

This incident has been resolved.

Availability of detailed night overview data

none

Apr 8, 2025 · resolved Apr 8

This incident has been resolved.

Downtime during release preparations

major

Apr 6, 2025 · resolved Apr 6

On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.

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