Panther Labs Status Page

Oct 20, 2025 · resolved Oct 21

Panther services have fully recovered from the regional AWS outage in us-east-1, and all systems are now operating normally. During the incident, some customers experienced intermittent authentication errors and delays in data ingestion, enrichment, detection processing, and alert generation. All impacted components have since stabilized, and ingestion pipelines have caught up. No further action is required from customers.

Jul 25, 2025 · resolved Jul 25

We’d like to share a follow-up on the data ingestion issue that occurred on July 25, 2025 between 1:30 and 6:30pm ET. The root cause was an update to [field discovery](https://docs.panther.com/data-onboarding/field-discovery) functionality that was incorrectly deployed before end-to-end testing was complete. This resulted in certain JSON files being malformed, meaning they could not be properly ingested into Panther. Not all Panther customers were affected. The impact was limited to data: * Ingested through an S3 bucket * Parsed by a schema that has field discovery enabled * This includes custom schemas, as well as Panther-managed GitHub schemas. Field discovery was enabled for managed GitHub schemas for most Panther customers. No data was lost, and we are currently working to reprocess affected files. **We will follow-up directly with affected customers when reprocessing is complete, which we expect to be tomorrow, July 29**. We apologize for the inconvenience caused by this issue and thank you for your patience throughout remediation.

May 13, 2025 · resolved May 13

We have reverted the changes to the AWS.CloudTrail schema that were causing classification errors. At this time, you should not see any additional errors related to this issue. If you’d like to view the classification errors in your Panther Console, in Search, select the Monitor database and Classification Failures table. If you are interested in re-ingesting the logs that failed to ingest, please reach out to the Panther support team.

Mar 19, 2025 · resolved Mar 19

Snowflake has implemented a fix and the incident has been resolved. Your Snowflake and Panther services should now function as expected. If you experience any other issues related to this incident, please contact Panther support.

Jan 17, 2025 · resolved Jan 18

Our observations have confirmed that the fix has been successful, but we will continue to monitor to ensure there are no further issues. We sincerely apologize for the inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue. If you have any questions or need further assistance, please don’t hesitate to contact our support team.