Palo Alto Networks Cloud Services Status Page

Security & Identity · monitored by Alert24

Minor Incident

Current Status

Partially Degraded Service

View Palo Alto Networks Cloud Services status page ↗

Components

United States - Americas
Operational
SaaS API - North America
Operational
WildFire Global Cloud
Operational
AutoFocus
Operational
Americas - US - app.prismacloud.io
Operational
United States - Americas
Operational
AIOps-NGFW
Operational
Australia
Operational
United States - Americas
Operational
United States - East
Operational
Content Updates (Dynamic)
Operational
Cloudservice
Operational
N.Virginia (us-east-1)
Operational
US Central - Americas
Operational
United States - Americas
Operational
Australia
Operational
Australia
Operational
Australia
Operational
APAC (Mumbai) - Prisma SaaS
Operational
Australia
Operational

Recent Incidents

Service degradation in westus2 due to Azure cloud service issue

minor

May 29, 2026

Latest update from Azure: Recovered Azure services: Service Bus, Storage, App Service (Web Apps), Azure Site Recovery, Virtual Machine, Virtual Machine scale set, Backup (MAB), Azure Cosmos DB, Azure Log Analytics, Application Insights, Azure Monitor, Azure Resource Manager, Data Explorer, Azure IoT Hub, Microsoft Defender for Cloud Apps, Azure Container Registry, Azure Kubernetes Service, Azure Policy, Azure NetApp Files, Azure Resource Graph, Azure Synapse, Azure Database for MySQL - Flexible Server Mitigation efforts are still underway to restore affected network components across dependent services, including Storage and Compute We are waiting for further updates from Azure

Content 9104 Pulled Out

none

May 20, 2026 · resolved May 22

Issue Description On May 21, 2026, customers reported their traffic being blocked due to TID 97011: “D-Link Router DHCP Hostname Command Injection Vulnerability”, the TID was designed to block OS Command Injection attempts within the hostname fields of DHCP requests. However, the signature included a broad command-matching filter that led to false positives across customer environments, as it incorrectly triggered on legitimate hostnames containing overlapping character strings. Findings and Technical Analysis The D-Link Router DHCP Hostname Command Injection Vulnerability (TID 97011) is an OS command injection flaw that allows command execution attempts through the DHCP Hostname fields. This vulnerability has coverage related to CVE-2025-69542 and CVE-2025-14659, such as the DIR-895LA1 which targets D-Link devices and DIR-860LB1, respectively. Previous Detection Logic The initial detection logic for TID 97011 included a command-filtering string within DHCP hostname fields that lacked strict boundary delimiters Root Cause The false positive (FP) occurred because the signature's command-validation logic triggered against legitimate hostnames containing the targeted command string as a substring. This broad matching behavior resulted in unintended traffic disruptions for multiple customers. Proposed Solutions & Mitigation We improved the signature logic to make it more resilient against false positives. The updated signature has been released with content 9105-10068.

Prisma Cloud Incident [APP] - Degraded

minor

May 21, 2026 · resolved May 21

This incident has been resolved.

Cortex XDR/XSIAM/CLOUD - Sporadic issue with EDR uploads in the US region

none

May 18, 2026 · resolved May 18

We have experienced a sporadic issue impacting EDR data uploads in the US region. Cortex XDR agent local protection continues to function normally.

Cortex Gateway (GOV) is currently experiencing degraded availability affecting the GW login page. Existing active sessions are expected to remain operational.

major

May 14, 2026 · resolved May 14

This incident has been resolved.

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