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Mailprotector Status Page

Security & Identity · monitored by Alert24

mailprotector.com
All Systems Operational

Is Mailprotector down right now?

No — Mailprotector is up. All systems operational as of Jul 13, 11:42 PM UTC.

Current Status

All Systems Operational

View Mailprotector status page ↗

Components

Shield
Operational
Bracket Encrypted Email
Operational
Radar
Operational
CloudFilter and SafeSend Email Security
Operational
Management Console
Operational
XtraMail Continuity
Operational
SecureStore Archiving
Operational
CloudMail Hosted Email
Operational
Service Announcements
Operational
Issue Notice
Operational

Recent Incidents

CloudFilter mail log data not showing

minor

Jul 13, 2026 · resolved Jul 13

Email logs for CloudFilter have caught up, and current logs are displaying as expected.

Replies to Support team not being processed

minor

Jun 4, 2026 · resolved Jun 5

Support tickets and repllies are back to originating from mailprotector.com. No changes or actions need to be taken. Support emails will resume their normal behavior.

Microsoft Exchange Online experiencing intermittent mail flow issues

minor

Jun 3, 2026 · resolved Jun 4

This incident has been resolved.

Virus scans in CloudFilter were unable to complete

none

May 1, 2026 · resolved May 1

This morning, a third-party package repository used by our virus scanning infrastructure experienced an outage following an attack on its systems. Because our virus scanning instances rely on this repository at startup to pull the latest files and configurations, affected instances were unable to start. This reduced the capacity of our virus-scanning cluster below demand. When a virus scan cannot complete, our system quarantines the email as a precaution. As a result, emails processed during this window were quarantined rather than delivered to inboxes. No emails were lost. Affected emails can be released from quarantine by users or admins. Resolution The virus scanning cluster has been reconfigured to pull packages directly from the source repository, eliminating the dependency on the third-party intermediary. Monitoring and alerting thresholds have also been updated to surface this class of issue more quickly in the future. The issue is fully resolved.

Unable to send or receive email with Google Workspace intermittently

minor

Apr 8, 2026 · resolved Apr 8

This incident has been resolved.

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Mailprotector status — frequently asked questions

Is Mailprotector down right now?

No — Mailprotector is up. All systems operational as of Jul 13, 11:42 PM UTC.

What is Mailprotector's current status?

Mailprotector: All Systems Operational. Alert24 checks Mailprotector's status page continuously and can notify you the moment it changes.

How do I get alerted when Mailprotector goes down?

Alert24 monitors Mailprotector and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.

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