Is KnowBe4 down right now?
No — KnowBe4 is up. All systems operational as of Aug 28, 1:44 AM UTC.
Current Status
All Systems Operational
Components
Recent Incidents
PhishER - Message Processing Delays
minorAug 26, 2026 · resolved Aug 26
Our engineering team has implemented a fix for the issue that causing message processing delays in PhishER.
PAB | Error Reporting Phish using Gmail Phish Alert Button
minorAug 21, 2026 · resolved Aug 21
On Friday, August 21, 2026, from approximately 05:20 to 12:55 \(UTC\), some customers experienced intermittent failures when using the Gmail Phish Alert Button add-in to report suspicious emails, receiving the "An internal error has occurred" message instead of a successful report confirmation. The issue affected customers across all regions, with the highest error volumes concentrated in the EU-West and US-East service regions. This issue was caused by a disruption in a caching service on Google's Apps Script platform, which the add-in relies on to store per-user session configuration. The service began intermittently returning empty results on read while still accepting new writes, causing affected report submissions to fail. KnowBe4 engaged Google directly and filed a formal bug report between approximately 12:19 and 12:39 \(UTC\). Error volume declined sharply shortly after as the vendor-side condition cleared, and the Gmail Phish Alert Button returned to normal performance by approximately 12:55 \(UTC\). To prevent this type of issue in the future, we are continuing to work with Google to track the resolution of the underlying caching defect. No data loss occurred as a result of this issue.
PAB sending a Non-Delivery Report after an Email is Reported (US Only)
minorAug 18, 2026 · resolved Aug 18
This incident has been resolved.
Google Workspace PhishRIP errors
minorAug 5, 2026 · resolved Aug 6
Upon further investigation we have determined that the errors affecting Google PhishRIP queries were related to individual issues on Google accounts.
SAT Account Settings not Loading
minorAug 4, 2026 · resolved Aug 5
This incident has been resolved.
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KnowBe4 status — frequently asked questions
Is KnowBe4 down right now?
No — KnowBe4 is up. All systems operational as of Aug 28, 1:44 AM UTC.
What is KnowBe4's current status?
KnowBe4: All Systems Operational. Alert24 checks KnowBe4's status page continuously and can notify you the moment it changes.
How do I get alerted when KnowBe4 goes down?
Alert24 monitors KnowBe4 and 3,700+ other cloud and SaaS providers. When an outage is detected it updates your status page automatically and pages your on-call team — no manual checks. Start free at alert24.net.
